Formen Inc. Makeup for men and Clinical male Skincare Return and Refund Policy
RETURNS & EXCHANGES
You have 10 days upon order to begin a return or exchange request.
If you wish to return or exchange an item purchased through Formen, please follow the steps below.
1. Please request a “Return Merchandise form” from [email protected], and place it inside the return package. Be sure to retain a copy of the invoice for your records.
If an exchange is desired, please request a “Exchange Form” and include your order number.
2. For your convenience, we have provided a return label on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to:
10-5035 Timberlea Blvd
Mississauga, ON L4W2W9
3. For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. We’re sorry; return shipping fees are not refundable.
Your return will be processed promptly and all exchanges will be shipped via standard ground shipping. Processing time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are Monday-Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request.
If you have questions about returns or exchanges, please contact us via email at [email protected]
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.